Hi! Listed below are all of the following terms and conditions for our brand. Please take the time to browse through. If your inquiry is not listed, do not hesitate to contact our support team at shop@neutragloss.com. Please allow up to 24 hours response time.
🤍 Order Processing and Fulfillment
All orders are processed in our standard 24-48 hour time frame. What does that mean? It means that from the moment your payment is confirmed, your order is now ready to move to the next phase before it is shipped to you via USPS. Each product goes through an intensive inspection and sanitation before fulfillment. Once passed, it is packaged with love and dropped off at our local postal service to be shipped to you.
🤍 Shipping Policies and Product Returns
Once shipped, all customers receive a shipment notification in their email. This includes your tracking number, estimated delivery date, and our contact information in case any discrepancies happen once your package leaves our studio.
All US orders ship at a flat rate of $3.95. Estimated delivery time is typically one week from ship date, but varies due to weather and other circumstances. Due to the nature of our products and safety precautions, all sales are final. No returns are permitted under any circumstance. Please dispose of the products at your own discretion. For product replacements, please email our support team for further information.
🤍 Coupon Use and Promotional Sales
Our coupon codes are one-of-a-kind, meaning that they are for one time use. During our promotional sales, provide the necessary code on the checkout screen. If your order qualifies based on the sales terms, the amount off will be applied to your order. Orders cannot be modified once placed, so please make sure that the code is provided during checkout.
🤍 The “Lip Luv” Ambassador Program
Coming Soon!
🤍 COVID-19 Response and Safety Precautions
Health and safety is our number one concern. During the entire production to order fulfillment process, gloves and masks are worn. Our studio is disinfected and sanitized before, during, and after product creation and fulfillment.
🤍 Privacy Policy and Terms of Use
We value your privacy. Read our entire privacy policy here.
Effective as of December 01, 2020